User Privacy Policy

This Privacy Policy explains how Defnebet collects, uses, stores and protects personal information when you access our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we collect, why we need it and how you can manage it.

Types of data we collect

We collect information needed to deliver our services, process payments and keep accounts secure. This includes three main categories.

Personal data

Personal data may include your name, date of birth, email address, phone number, postal address and identity documents you provide for verification. We also collect account credentials such as username and encrypted password.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, language settings and pages visited. We use this to optimise the site, detect fraud and maintain security.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bet history and payment method details. Payment details may reference common Canadian options such as Interac, Visa Debit, bank transfers or e-wallets where applicable. We store only the minimum payment information necessary to process transactions.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support and comply with legal obligations. Aggregated or anonymized data may be used for analytics, product improvement and operational reporting.

Data protection practices

We implement technical and organisational measures designed to protect personal information from unauthorised access, loss or misuse. Measures include encryption of sensitive data, access controls and regular security reviews. While we work to protect your data, no system is completely secure and we cannot guarantee absolute security.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login and session management, and to gather analytics about site performance. You can manage cookie preferences through your browser settings. Some features may not function correctly if cookies are disabled.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion where applicable. You may also object to certain uses of your data or request restrictions on processing. Requests are handled in line with applicable privacy principles.

Access, correction and deletion

To access, correct or request deletion of your data, contact us via the in-site support tools or at [email protected]. We will respond and, where appropriate, follow up to verify identity before making changes.

Information sharing and third parties

We may share information with third parties when necessary to provide services - for example payment processors, identity verification services, hosting providers and analytics vendors. We require these partners to protect personal data and to process it only for specified purposes. We may also disclose information in response to legal requests or to prevent fraud and abuse.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of our services after updates indicates acceptance of the revised policy.