Contact Us
Our support team is ready to help with account-related issues, technical concerns, bonus questions, or general feedback. You can contact us for login help, verification guidance, deposit and withdrawal queries, or to report a problem with a game. Support is available by email and in-site chat, and the team will walk you through account steps or product questions with clear, practical advice.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email support and in-site chat; typical reply within 24 hours; English and French) |
| General enquiries | [email protected] (press, licensing, and promotions enquiries; expect reply in 48 hours) |
| Affiliate enquiries | [email protected] (partner sign-up, tracking, commission payments; account manager requests) |
| Phone | +1 647 829 4731 (English support; call-back available on request) |
| Working hours | Mon-Fri, 09:00-18:00 (EST); limited weekend email support |
Email Support
Email is the preferred contact method for detailed requests, account issues, or any situation requiring documentation. Please include a clear subject line, your account ID and up-to-date contact details, attach relevant files, and describe the issue in plain terms. Allow 24 to 48 hours for a reply; we may need more time if verification or documents are required.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while straightforward questions are often handled within a few hours. More complex matters, such as verification checks or payment investigations, may take longer depending on their nature. We appreciate your patience and will keep you updated on progress until the issue is resolved.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help us improve the website. Every message is reviewed carefully by our team and used to refine features, fix issues, and improve the user experience. Your input helps shape future updates, making the site easier and more reliable for all players. Thanks for taking a moment to share.